Microsoft Dynamics 365
Microsoft Dynamics 365 is a customer relationship management (CRM) system and an Enterprise Resource Planning (ERP) system. It is a modularised suite of business application that work seamlessly with one another integrating your front and back office processes. Each of the business applications can be configured or customised to meet your business needs. The business applications also integrate with the wider Microsoft suite such as Teams, Outlook, Word, Excel. Power BI, and Power Automate to help improve the efficiency of your organisation.
Redefine the way people interact, transact and engage with your business
Customer Relationship Management (CRM) System
Sales
Use Dynamics 365 sales to keep track of your accounts and contacts, nurture your sales process from lead to order. Take actions based on insights, and close deals faster.
Case management
A case represents a situation or incident reported by a customer. In Dynamics 365 have the ability to track a case from initial intake, through to remediation and final resolution, giving an end to end case management solution helping route each case to the most appropriate agent to resolve.
Customer Insight
Know your customers through demographic and behavioural data and by creating customer segments.
Engage on their terms by using different digital channels including email, text and push notifications. Boost your productivity by having access to quicker insight.
Transform your organisation
Speak to one of our consultants to explore how your organsiation can benefit from Dynamics 365, Find out more about how we can deliver maximum value back into your organisation following agile methodology principles.
Empower your organisation to achieve operational excellence
Enterprise Resource Planning (ERP) System
Finance
Dynamics 365 Finance facilitates enhanced decision making allowing finance teams to accurately project cash flow, automate their financial operations, allow their organisations to drive growth and cut costs.
Commerce
D365 Commerce allows your organisation to foster a lasting relation with your customers, by allowing them to decide how they want to purchase across online and offline channels. Your organization will benefit from increased employee productivity, optimised operations and improved business outcomes.
Project Operations
People are the corner stone of any organisation, having them aligned at the right place and the right time is key to project success. This will allow them to deliver on promised customer outcomes. The seamless integration with MS Teams ensures key resources are better connected. You are able to use built in dashboards to surface KPIs such as resource allocations, forecasting and budgeting.
Supply chain
Modernise your supply chain through improved planning by using AI powered predications and historical data. Streamline your procurement by implementing automated approvals, and optimise fulfilment by improving process efficiencies allowing you to delivery with consistency and expediency.
HR
Optimise all areas of your HR department by using automated workflows and better visualisation of its HR data. A connected HR solution for people within your organisation transforms the employee experience by empowering them with information they need. They will have the ability to perform activities such as performance tracking, training, goal setting, etc.
Shape the future of your business!
Key benefits of Dynamics 365
Increased productivity
Collaborate by share information and insights with colleagues.
Bringing data together
Centralising your datasources to get a complete picture of your entire business.
Utilising AI
Increased efficiency with Co-pilot for Dynamics 365.
Adapting to change
Easily modify core business processes by using low-code tools.
Enhanced security
Leverage the enhanced security settings on Microsoft Azure
Return on investment
Optimise resources by spending less on tedious time consuming tasks.